| Card or disk isn’t showing |
Check the connection and see if it appears in Finder. |
| Folder can’t be read |
If it says “This location couldn’t be read…”, check that the disk is connected. If it’s a permission issue, the button will be Add folder: choose the folder in the system picker. Otherwise, click Try again. |
| Folder looks dim and can’t be clicked |
There are no videos in it (“No videos in this folder”). |
| Phone is selectable but won’t open |
If it says “To import from a phone, turn on Link in Plugins.”, turn on Link. |
| Videos aren’t showing on your phone |
Unlock it and check the connection. On iPhone, tap “Trust”; on Android, select the PTP connection. |
| Some videos are missing from your phone |
On Android, check that the video is in Camera (DCIM) or Pictures. On iPhone, Live Photo motion segments aren’t imported as separate videos. |
| Videos in Photos Library aren’t showing |
Photos Library isn’t scanned. Export the videos to a folder first. |
| File appears under “Unsupported formats” in the summary |
Merceq can’t open this format. The file stays where it is. |
| Import is disabled |
If a phone is selected, choose Copy to disk, then import or Copy to disk only. Another possibility is that everything you selected is already in your library. |
| Transfer didn’t finish |
Check for missing files in the result details; check the source connection and free space at the destination. |
| Imported video won’t play |
If you added the file in place, reconnect the source disk or card. |