MerceqGuideJoin the alpha

15 · Troubleshooting

Where to look first

  1. Read the warning on screen in full. “Waiting,” “failed,” and “complete” are different results.
  2. Open Notifications → Needs attention. Use the repair, connection, or report button offered.
  3. Check in the Machine panel whether the job is running, paused, or waiting for a disk.
  4. Make sure the source and destination disks are connected, accessible, and have enough free space.
  5. Follow the steps under the heading that matches the problem, in order. When the task finishes, check the relevant report, notification, or clip status again.

Important: Don’t start by resetting the library or deleting original video files to fix the problem. First check the connection, filters, job status, and repair options offered by the app.