Phone doesn't appear or videos aren't showing up

1. Check that your phone is connected by cable and unlocked.
2. If your iPhone asks whether to trust this computer, confirm Trust on your phone.
3. On Android, select Photo transfer (PTP) for the USB connection.
4. Check the phone source in the Import window.
5. Check that Plugins → Link is on.

On Android, this connection only shows the camera and photo folders it offers. Videos in WhatsApp, Telegram, Downloads, or other albums may not appear. If needed, copy the video to an accessible camera or photo album on your phone.

Live Photo motion components on iPhone aren’t imported as separate videos. Don’t expect every moving item on your phone to appear as a separate video in the list.

It may be normal for the Import button to be disabled even when your phone appears: videos on your phone are copied to disk first. Use Copy to disk first → Copy to disk, then import.

If your phone locks during a transfer and the job waits, unlock it and check the status.