15
Troubleshooting
When a task doesn’t turn out as expected, first check the error text and task status shown by Merceq. The same symptom can have different causes: for example, an external disk not being connected and a file being deleted aren’t the same problem. The steps below are designed to help you identify the cause and apply the right fix.
In this chapter
- 1Where to look first
- 2Phone doesn't appear or videos aren't showing up
- 3Disk or folder can't be read
- 4Folder looks empty, but it contains videos
- 5Can't eject disk
- 6Video won't open
- 7While playing, it said “This file is no longer in its location”
- 8Cover or preview is missing
- 9Preview tool is missing
- 10Search doesn't find the clip I expected
- 11Speech text is missing or wrong
- 12I can't see a clip I added to a folder
- 13Transfer stopped or is waiting for a disk
- 14Export won't start
- 15Output isn't what I expected
- 16Something is missing from the editing project
- 17Defect markers aren't in the project
- 18Videos won't open after restoring a backup
- 19Library couldn't be opened
- 20Merceq closed unexpectedly
- 21Shortcut does something else
- 22Prepare information for support